certificate II in community pharmacy (SIR20116)


  • This qualification is designed to provide new employees, or those who are new to the industry, with the basic skills required to operate effectively in a community pharmacy environment.  Skills and knowledge included in this qualification include: basic product knowledge, pharmacy operations, communication skills, customer service skills and basic prescription procedures.

    The Certificate II in Community Pharmacy will provide the basic skills required to work as a pharmacy assistant.

    Who should do this course?

    Pharmacy assistants who are new to pharmacy or retail, such as recent school leavers and first time employees.

    Course duration

    Full time employees should complete the course within 6 to 12 months. Part time employees should complete the course in between 12 and 24 months. A training plan is provided to support each student for the duration of the course.

    Entry requirements

    This course requires no prior pharmacy knowledge or training. However students need to be employed within a community pharmacy and working a minimum of 13 hours per week for the duration of the course.

    Delivery method

    This course is delivered via workbook and completed whilst working in a community pharmacy. Support and assessment is provided by a qualified Guild trainer throughout the course duration.

    Course Structure

    To achieve a SIR20116 Certificate II in Community Pharmacy 12 units must be completed:

    • 4 core units
    • 8 elective units

    Recognition of Prior Learning (RPL)

    Recognition of Prior Learning (RPL) is an assessment process which evaluates your existing skills, knowledge and life experience against the training units in the Community Pharmacy qualifications. If eligible you may be given credit for specific units in your qualification based on this assessment – saving you valuable time in gaining your qualification. Further information available here

  • Core units

    • HLTWHS001 – Participate in workplace health and safety
    • SIRCCCS001 – Interact with pharmacy customers
    • SIRCIND001 – Work effectively in a community pharmacy
    • SIRCINF001 – Use pharmacy practices for infection control

    Elective Units

    The following units are also included as part of this course structure

    • SIRRINV001 – Receive and handle retail stock
    • SIRCPPA004 – Assist customers with oral care products
    • SIRCPPA006 – Assist customers with skin and anti-fungal products
    • SIRRMER001 – Produce visual merchandise displays
    • SIRXSLS002 – Follow point-of-sale procedures
    • SIRXIND002 – Organise and maintain the store environment
    • SIRXSLS001 – Sell to the retail customer
    • SIRCIND002 – Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

  • Course fees are determined based on a student’s eligibility for ‘Skills First’ funding (Victorian government subsidised training). Students who are ineligible for the Skills First funding are charged at Fee for Service rates.

    Guild Member  AFSPA Non-Member
    Tuition Concession Tuition Concession Tuition Concession
    Skills First Eligible $899 $186 $1050 $210 $1,116.50 $223.30
    Fee for Service $1,162.90 $2,760 $3,200

    This course fee is GST free, inclusive of administration fees and provides for electronic workbooks. The fees stated are indicative and subject to confirmation during enrolment based on eligibility for funding and credit transfers. Additional material fees apply if hardcopy workbooks are requested ($15 per workbook). Member prices apply to employees of the nominated Guild member pharmacy. AFSPA prices apply to employees of the AFSPA pharmacies. * denotes the Standard Tuition Fee and is subject to change given individual circumstances at enrolment.

    Government funding

    Training to eligible students is delivered with Victorian and Commonwealth funding.

    Guild Training will be able to assist in determining your eligibility for funding. Guild Training encourages people with disabilities to access government funded subsidised training.

Online Pre-Enrolment

Read pre-enrolment information   Complete online pre-enrolment form

You will be contacted by a Guild Training team member after completing and submitting the online pre-enrolment form.