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Skill Set: SIRSS00030 – Introduction to Community Pharmacy

The skill set provides your pharmacy assistants the training to attain the required units, skills and knowledge to meet the Pharmacy Board’s requirements and equips them to provide the technical support you need within your pharmacy.

The SIRSS00030 – Introduction to Community Pharmacy skill set provides a set of skills for individuals to commence work as a pharmacy assistant engaging with customers and completing sales in a community pharmacy.

Achievement of these units provides credit towards our Community Pharmacy Certificate Qualifications.

Who should do this course?

  • Pharmacy assistants new to the industry or looking to upskill and build upon their current experience
  • Or pharmacy assistants looking to progress in their career.

Course Duration

This course must be completed within 6 months. Students are required to complete one unit per month.

Entry requirements

There are no formal entry requirements for this course. However, students must be employed in a community pharmacy. Students will be asked to provide their Unique Student Identifier (USI) during enrolment. This is a government requirement for nationally accredited training. Follow the enrolment steps to create/find your USI.  Note: Students under the age of 18 will be required to obtain consent from a parent/guardian as part of the enrolment. This is a requirement when enrolling into nationally accredited training courses. Details for the consent form can be found below.

Delivery method

Students enrolled in this skill set will experience workplace-based delivery with regular contact from a qualified Guild Trainer. The Trainer will guide and support the student and supervisor throughout the duration of their enrolment. The below 2 units will be completed via digital platform via Guild Ed student management system.

  • SIRCIND002 Support and supply Pharmacy Medicines and Pharmacist Only Medicines
  • SIRXCEG008 Manage disrespectful, aggressive or abusive customers

Guild Training courses include electronic/PDF Learner Guides (workbooks) as standard. Hardcopy Learner Guides (paper workbooks) are available for $25 per unit of study.

Training requirements for pharmacy assistants

The SIRSS00030 Introduction to Community Pharmacy equips both new and existing Pharmacy Assistants to work in a community pharmacy environment whilst dealing with their day to day duties.

This skill set prepares the pharmacy assistant to deal with rapport building and confidence to deal with any challenging or aggressive behaviour when dealing with customers.  

In addition, the SIRSS00030 Introduction to Community Pharmacy includes S2S3 (SIRCIND002 Support and supply Pharmacy Medicines and Pharmacist Only Medicines) as part of QCPP requirements.

This skill set aims to provide pharmacy with suitably trained and experienced individuals, confident to undertake a variety of roles in the pharmacy.

Course Structure

  • HLTWHS001 Participate in workplace health and safety
  • SIRCIND001 Work effectively in a community pharmacy
  • SIRCIND002 Support and supply Pharmacy Medicines and Pharmacist Only Medicines
  • SIRCINF001 Use pharmacy practices for infection control
  • SIRXCEG008 Manage disrespectful, aggressive or abusive customers
  • SIRXSLS002 Follow point-of-sale procedures

Course Fees (funded)

Course fees are determined based on a student’s eligibility for ‘Skills First’ funding (Victorian government subsidised training).

Course Fees (not funded)

* Prices may change depending on student funding eligibility

NOTE: Payment of the course fee will be required before course materials are provided. A tax invoice will be issued with payment options during the enrolment process. Please refer to the pre-enrolment information guide and schedule of fees for additional information. Funding options can be discussed with our friendly staff

Under the age of 18?

Download the Parental Consent Form, have it completed and returned to us after you complete you enrol online. 

If you already have an active GuildED account click the button above to enrol in this course


If you don’t have an active GuildED account, please click the button above, create an account and then return to this page to enrol